Refund & Returns Policy

Last Updated: 15 October 2025

At Queen Leather, we want you to love your purchase. Our goal is to provide high-quality leather jackets, handmade leather bags, and premium accessories that exceed your expectations.

If for any reason you are not satisfied with your order, we’re here to help. Please review our Refund & Returns Policy below for complete details.

1. Return Window

We offer a 90-day return policy.
You have 90 days from the date you receive your item to request a return.

2. Eligibility Criteria

To be eligible for a return, please ensure that:

  • The item is in original condition — unworn, unused, and with all tags, packaging, and accessories included.

  • You have a receipt or proof of purchase.

  • The item shows no signs of wear, alteration, or damage after delivery.

Returns that do not meet these requirements may not be accepted.

3. How to Start a Return

To begin a return, please contact our support team at:
📧 support@queenleather.com

Once your return request is approved, you’ll receive instructions on how and where to send your package.

Return Address:
Queen Leather
525 Randall Ave Ste 100 PMB 1217
Cheyenne, WY 82001
United States

⚠️ Please Note:

  • You are responsible for return shipping costs.

  • Items sent back without prior return authorization will not be accepted.

4. Damages & Issues

Please inspect your order immediately upon delivery.
If you receive an item that is defective, damaged, or incorrect, contact us right away at support@queenleather.com.

We will review the issue and provide a replacement, exchange, or refund as appropriate.

5. Exchanges

Need a different size, color, or style?
The fastest way to get your desired product is to:

  1. Complete a return using the process above.

  2. Place a new order for the replacement item through our website.

This ensures faster delivery and updated tracking information.

6. EU 14-Day Cooling-Off Period

If your order ships to the European Union (EU), you have the legal right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

  • The item must meet the same eligibility conditions listed above.

  • Proof of purchase is required.

Contact support@queenleather.com to initiate your EU return.

7. Refunds

Once your return is received and inspected, we’ll notify you of the status.
If your return is approved, your refund will be processed to your original payment method within 10 business days.

Please note:

  • Depending on your bank or credit card provider, it may take additional time for funds to appear in your account.

  • If more than 15 business days have passed since your refund approval, please contact support@queenleather.com for assistance.

8. Questions?

We’re always here to help!
If you have any questions about returns, exchanges, or refunds, contact us anytime:

Trade Name: Queen Leather
Email: support@queenleather.com
Phone: +1 (307) 400 8302
Business Hours: 9:00 am – 4:00 pm
Support: 24/7 via Live Chat & WhatsApp
Address: 525 Randall Ave Ste 100 PMB 1217, Cheyenne, WY 82001, United States

Our Commitment

At Queen Leather, your satisfaction is our top priority.
We stand behind the quality craftsmanship of our leather jackets and accessories, and we’re committed to ensuring a smooth and trustworthy shopping experience for every customer.